Wednesday, February 6, 2008

Why you don’t get service?

Reasons why
1. you failed in your first impression test
2. you are too timid, no one knows what you want because you sounded too soft and no one can hear you because the background noise is greater than yours
3. you forgot what you wanted after waiting so long in the queue for customer service
4. you did not bring the receipt or sales invoice – next time use your handphone to take pictures of receipts that are above RM150
5. you did not tell the store employees that you bought the item from another store location, so they could not reconcile the inventory
6. your purchase has just lapsed in the store warranty policy – like no refund after x weeks from purchase date
7. you are tame, and too nice for the ppl to take notice. So they fobbed you off to another level for verification of products – make sure the store carry the item
8. you do not look like a lawyer buruk - like demanding attention to every word you said and your looks and demeanour shows you are about to launch an injunction to stop the store from trading business. Must look like someone with authority and oomph. Tip: have some grey hairs and wear those “look over” spectacles (2 lenses for short and long sightedness) to bring a school principal effect.
9. you dragged screaming children to the customer service counter with you because it is the maid’s day off . No one at the store wants to deal with you.
10. you parked in a 20 minutes parking zone and you have to hurry else you will get a hefty fine. So you speak incoherently and so fast that the ppl says “Huh, apa you cakap? Kena korek telinga dulu lah” or “Kita tak jual amende barang tu sejak Siti Nurhalizah kahwin”…Either you slap yourself to slow down or you zoomed off to your car to park somewhere else and queue up again.

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